Mask FAQ

Here’s everything you need to know about ordering masks, and caring for them.

Ordering Info

Timeline

We start each week’s new batch of orders on Tuesdays. All orders placed by midnight on Monday will go into production then.  Production times will depend on the order volume for that week, but we will do everything possible to get your order ready by Saturday. Farmer’s market pickup orders will be available for pickup at that week’s market. You will get an email with pickup instructions or a tracking number as soon as the order is finished.

Because we are working so quickly to get the orders made, we are putting them in boxes right after they’re done. Please wash your mask before wearing it.

Your pick-up options are:

Eastworks Suite 145, 116 Pleasant Street, Easthampton, MA, from 12-7 Tuesday through Saturday.
Hampshire Mall Farmer’s Market in the big space across from the movies, Hadley, MA, Saturdays from 10-2.
Please email or call 860-834-1923 to set up a time to meet, especially if you need me to bring them to a market,

Shipping

We ship Priority Mail, in the smallest box that your order will fit. We have made and charged you for our best guess as to what that will be. If your order will fit in a smaller box, we will automatically refund the difference. If it needs a larger one, that’s on us. Small boxes are $8.50, medium are $14.60, and large are $19.60. Prices will change according to current USPS rates.

Rush Orders

Because of our process, which allows us to make all the orders in as efficient a way as possible, we usually cannot rush orders that contain masks. Orders which do not contain masks will generally be completed first anyway. Ask if you need more specific information. No promises, but we’ll do what we can to help.

Returns/Refunds

Due to safety issues, there will be no returns or refunds on masks for any reason other than we made your order wrong.

Mask Care

Fitting

Please watch this video . The crucial part of this mask is the sides. The more you scrunch them, the better they fit. Also make sure that your nose grip is properly pinched, to seal out fogging and make them safer.

Washing

The easiest thing to do is to wash them with your hands when you come in from wearing them. Get them good and soapy for at least 20 seconds, then rinse until clean. Hang them up to dry, and they will generally be fine by the next day. You may also machine wash and dry them, although this may shorten their life somewhat.